One of the best ways to keep your customers happy is to make sure they are receiving their orders in a timely manner. This means that you will have to ensure that your shipments are arriving when they are supposed to even when the season is at its busiest. Here are some ways that you can get around peak times and make sure your inventory is staying locked and loaded.
Watch Your Inventory
During holiday seasons or any other busy time of the year, your suppliers will have an increase in demand and might not be able to get your shipment to you as fast as they normally would. In order to make sure that this delay doesn’t affect your customer orders, it is important that you keep a watchful eye on your inventory, so you can place your order in an adequate amount of time. It’s a good idea to stay in contact with product suppliers to minimize stock problems. For times that are busiest, you should order sooner or possibly more than you normally would just to allow for the shipment delay that is common during such periods.
Keep Up on Customer Service
While most businesses are typically busiest during major holidays such as Christmas and Thanksgiving, depending on your particular business, you may have other times of the year that are busy as well. In order to stay on top of your customers’ needs, pay attention to the peak buying times and make sure you are fully stocked in preparation for them. Knowing what your customers purchase the most as well as when will help you get their orders to them without delay.
Keep Customers Informed
During the holiday season, your customers will still expect their package delivered to them as quickly as possible. However, in order for this to happen, their order must be placed in a timely manner as delivery services are busy during this time as well. Make sure your customers are well aware of any deadlines when placing their orders if they would like to receive them by a certain date.
In order to prevent shipping delays from disrupting your customer service, make sure you are staying on top of your inventory. Talk with your supplier about any shipping delays and make the proper preparations in advance. Even if you have to order more than what you need, it is better to have more than enough inventory than to have too little.
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